Some of our products are made by hand to order in our workshops in the UK, Some are manufactured in Europe by our carefully selected partner brands. Furniture items can take between 4-8 weeks to arrive with you depending on production capacity. If you would like to know if your order can be delivered sooner, please do contact us. firstname.lastname@example.org
Klarity and Mirrorbox items are normally 3-4 weeks
Sovet, Tonelli, Gallotti&Radice, Miniform and Tonon normally take 4-6 weeks.
As soon as your item is ready for dispatch our delivery team will be in contact to arrange a convenient time to deliver the item. Please note that these lead-times are guidelines and can change slightly depending on our supply chain and delivery locations.
As part of our commitment to you the customer we will deliver and place items exactly where you require, and in most circumstances we are happy to assemble the furniture. Please note: due to insurance purposes we unfortunately can not fit any items to the walls, etc, this includes mirror items.
Please note: Due to the Italian Manufacturing summer shutdown throughout August. standard lead times on all Italian brands can be extended for orders taken between June and August. For more information please contact our office. If you need an item for a specific date please contact our office in advance to discuss.
Delivery Details and Costs
We offer delivery and placement on the large majority of our furniture items. On large items which require more than a 2 man delivery we may ask for a small fee to cover our overheads – This is rare but will be clearly shown at checkout.
For items which are shipped to the following post code areas we require a nominal additional fee to cover our overheads – This is clearly shown and calculated during checkout when you enter your address details.
Example Postcode areas: AB*, DD*, DG*, EH*, FK*, G*, TD*, KA*, KW*, KY*, ML*, PA*, PH*, IV*, EX*, PL*, TQ*, TR*,
The customer is required to check the number of packages and condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
Any complaints due to defects of on any other grounds must be received within 8 days after receipt of the goods, and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for refusal to pay or delayed payments: No claims of breach of contract, requests for termination of contract or counter-claims shall be permitted once the aforesaid period has passed.
No Claim shall be considered unless payment of the full price of all invoices, including those not yet due, has been made. No returns of Goods shall be accepted unless agreed and authorised by the vendor in writing.
Any invoice not rejected or queried within 3 days shall be considered accepted in full. No Claims shall be accepted unless formal complaints are stated on delivery.
Please note: If you do not make this agreed appointment you may be asked to pay towards the delivery costs. If you think you might not be able to make the delivery or have missed the delivery please contact us as soon as possible on email@example.com or through our contact form