Help & Advice

Frequently Asked Questions

If you have any questions about our glass furniture products or want some advice from one of our interiors experts or have an enquiry about anything else, then please see the information below.
Who Are Klarity?
Klarity is a specialist furniture company within the glass sector. Our product range has been carefully selected or created with world glass quality manufacturing techniques; offering you well designed, quality crafted glass furniture, form us at an affordable price.
How do I contact Klarity?

Our customer services team are available Monday to Friday from 9am until 5.00pm and available on email throughout the weekend and holiday seasons.

If you have any questions, please get in touch on:

Email: info@glassfurniture.co.uk

Klarity
Unit 3 Alexander’s Wharf,
Lifford Lane,
Birmingham,
United Kingdom
B30 3DY

Call: 0800 619 0599

Refunds and Returns
Please see our Terms & Conditions for more information on how to return items and receive a refund. 
Delivery
In most cases we offer a delivery and placement service as standard, ensuring you receive an extremely high quality of service throughout the process and in most circumstances we are happy to assemble the furniture. If you are unsure whether we can assemble or place please contact our office in advance to discuss further. Please note: due to insurance purposes we unfortunately can not fit any items to the walls, etc, this includes mirror items. Please see our delivery page for all the information you’ll need about our delivery service and what you can expect. Lead times can normally be found on each product page.
Promotions

Promotional codes:

Glassfurniture.co.uk occasionally use promotional codes to give you exclusive offers and discounts. Each promo code will be unique to a specific offer and can be redeemed on-line during the check out process.

You need to enter your promo code in the shopping cart under your order details or checkout page by clicking the banner at the top of the page.

After you have entered your promotional coupon and submitted it will apply the discount to your order on shown on the right-hand side of the page. You must enter the promo code when you are checking out as it cannot be applied later. Please note coupons can only be used during the promotional period as advertised.

Free gift Offer:

Glassfurniture.co.uk run offers from time to time which can include free gifts which are offered when purchasing another item.

Your free gift will be added to your shopping basket automatically when you add a qualifying product.

Product Questions

below you will find some of the commonly asked questions about our glass furniture. If you have a specific question please email us along with the product information and one of our team will get back to you.

What is the difference between Clear Glass and Extra Clear Glass?
The main differences between Clear glass and Extra clear glass is a very subtle tint, the photo below  show you each glass type side by side. Both glass types perform structurally the same – almost all or our products are toughened which makes the glass furniture intrinsically stronger than many of our competitors. clear glass shown on left and extra clear glass on right as used in our glass furniture ‘Clear Glass’ shown the left / ‘Extra Clear Glass’ shown on the right. ‘Clear glass’ is identified by the very slight green tint when looking through the glass. It also has a dark green edge colour. Some customers like the dark edge as makes the glass shape more defined. ‘Extra clear glass’ is the highest clarity glass available in the world and has next to no tint when looking through the body of the glass. The edge of the glass has a more light blue colour. Some customers feel the qualities found in the extra clear glass enhances the minimal aesthetic of the glass. Note: Glass is a reflective and transparent material, therefore the appearance of colour/tint may vary slightly depending on the surroundings, lighting.
Product Finishes?

If you are unsure about a product finish or product detail or have a specific question please feel free to email us on info@glassfurniture.co.uk with the name of product and finish along with your query and our team will be on hand to help.

Can I order my furniture in a different size?

Yes, many of our furniture items are available made to your size requirements. Please email us with the product name and your size requirements and we will reply with a price.

An easy way to make sure you enquire about the correct product is to go to the page of the product you like and click on the enquiry link on the right hand size below and simply enter your requirements and click submit. We will do the rest.

Delivery

How Does Delivery Work?
This is not 'Standard Delivery' Here at klarity we understand the importance of every step of the ordering process including delivery. All of our items are delivered and placed for you and where applicable we will assemble the furniture for you on the date.
Where do we deliver?

We currently deliver to the majority of the UK mainland* As soon as we are able to deliver to more countries, we will update this post. If you wish to order from over seas please contact us directly.

* Please check with our office if ordering in Scotland, north of Sterling to check before ordering.

Can I change my delivery address?
Should you need to change your delivery address please contact our office immediately through our website contact page or email us on info@glassfurniture.co.uk
How do we charge for delivery?
We try to keep our delivery costs to a minimum for you and throughout the large majority of the UK mainland we only charge a small amount for a high quality delivery and placement service. We may however charge more for the most northern or southern parts of the country. You can see any charges for delivery during checkout before paying and these costs are calculated based on postcode.
Can I provide additional delivery instructions?
If you would like to send us a message with your order please fill in the ‘Order Notes’ section on our checkout page. Should we need to our team will be in touch to help.
I have ordered several items, will they arrive at the same time?
Normally we will wait for all of your items to be ready for shipping prior to arranging delivery with you. However depending on what you have ordered we may ship smaller items to you via Parcel Force or another chosen courier. This information will be provided at time of order.

Ordering Our Furniture

I’m new to this website – how do I order?
Firstly, thank you for your interest in our website and products. All you need to do is progress through the website, find the perfect piece of furniture for you. Select any options and add then when promoted Click ‘Add to Basket’ (you are not committed to purchasing at this stage). Follow the simple on screen instructions from here entering your details as requested. If you have any questions please us our contact page and we will be right back in touch to help.
I forgot my password! What should I do?
Don’t worry. If you click the ‘My Account‘ link at the top of the page and then click ‘Lost your password?’ and follow the on-screen instructions. We will email you a new password. If you would like to change your password to something more memorable, simply login and click ‘My Account’ at the bottom of the page, click ‘Change Details’ link on your account page and follow the on-screen instructions.
I want to place a large order?
We’re happy to hear you’re interested in shopping with Klarity. you can order as many items as you require through our website or feel free to contact our team on info@glassfurniture.co.uk and let us know what you’re after – we’ll be able to advise you on lead times, product suggestions and pricing.
I’m a returning customer how do I order?
Feel free to browse our website and once you have found the perfect furniture item, configure and click ‘add to basket’ as before. As you are a previous customer, during checkout, you can simply click ‘login’ at the top of the page and our website will automatically fill in your address and contact details (based on your previous order). Forgot your passwords? see our 'I forgot my password! What should I do?' section.
Can I get an invoice for my order?
Yes you will be automatically sent a VAT invoice by email within a few days of your purchase confirming what you have ordered and any other relevant details.
How can I cancel my order?
If you wish to cancel an order before the order has been processed please email us at info@glassfurniture.co.uk as quickly as possible quoting your order reference number. If the order has already been acted upon you will need to follow/reference the instructions on about returns and refunds in our Terms and Conditions
I’m not sure if the furniture will fit into my home/office?
First of all take any measurements of the access route, – Can access be gained easily for your items to be delivered? – Are the doors wide enough? – Are there any awkward stairs, lifts or passageways? – Will the furniture fit in the room? If there is anything which you are concerned or unsure about please contact one of our team and they will help advise you. Please see our Terms and Conditions for more information.

Our Website and Security

Site Security

At Klarity our customer’s security is our highest priority, as such we certify our website using the Certification Authority – Comodo and have an Extended Validation SSL.
This means that not only do we ensure your information is encrypted and secure, you can also be sure about who we are, where we are and how to contact us.

What to look for

Look for the ‘green address bar’ and SSL padlock at the top of your screen, this indicates that the site is secured by SSL and that Klarity have been authenticated as the company behind this site.

If you click on the SSL padlock you can get our full company details and you can check that we are who we say we are!

Privacy & Cookies

For all information on privacy and Cookies please see this page Privacy & Cookie Policy

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